Return Policy

Last updated:

1. Overview

At Quixeralthapur, we want you to be satisfied with your purchase of CardioDigest. This Return Policy explains the conditions under which you may return products and request a refund.

2. Return Eligibility

You may request a return under the following conditions:

  • The return request is made within 30 days of the delivery date.
  • The product is in its original, unopened, and sealed packaging.
  • The product has not been tampered with, damaged by the customer, or used.
  • You can provide proof of purchase (order confirmation email or receipt).

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (for health and safety reasons).
  • Products returned after the 30-day return window.
  • Products that have been damaged due to misuse or improper storage by the customer.
  • Free samples or promotional items.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact us at callback@quixeralthapur.world within 30 days of receiving your order.
  • Include your order number, the reason for the return, and your contact information.
  • Wait for our team to review your request and provide return instructions (typically within 2–3 business days).
  • Ship the product back to us using the provided return address. We recommend using a tracked shipping method.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong product shipped, defective item, or damaged during transit). In such cases, we will provide a prepaid return label or reimburse reasonable shipping costs.

6. Inspection and Refund Process

Once we receive your returned product, our team will inspect it within 5 business days. After inspection:

  • Approved Returns: a refund will be issued to your original payment method within 7–10 business days. You will receive an email confirmation when the refund is processed.
  • Declined Returns: if the product does not meet return eligibility criteria, we will notify you by email and offer to return the product to you at your expense.

7. Refund Details

  • Refunds are issued to the original payment method used at the time of purchase.
  • Original shipping costs are non-refundable unless the return is due to our error.
  • Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

8. Exchanges

We do not offer direct exchanges at this time. If you wish to receive a different product, please return the original item for a refund and place a new order.

9. Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective, please contact us within 7 days of delivery. Include photographs of the damage or defect and your order number. We will arrange a replacement or full refund at no additional cost to you.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card company, as processing times may vary.
  • If the issue persists, contact us at callback@quixeralthapur.world for assistance.

11. Right of Withdrawal (EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have a 14-day right of withdrawal from the date of receiving the product, in accordance with the EU Consumer Rights Directive (2011/83/EU). This right applies to sealed goods that have not been opened after delivery. To exercise this right, please contact us within the 14-day period.

12. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes apply to orders placed after the effective date of the revised policy.

13. Contact Us

If you have any questions about returns, refunds, or this policy, please contact us:

  • Company: Quixeralthapur
  • Address: 3825 Tennyson St, Denver, CO 80212, USA
  • Email: callback@quixeralthapur.world
  • Website: https://quixeralthapur.world